This Privacy Policy explains how DT IT Solutions Private Limited (“DT IT Solutions”, “we”, “us” or “our”) collects, uses, shares and protects your personal information when you use the Saathi mobile application (the “App”). Saathi is a Hindu spiritual practice companion. It offers a scripture-grounded conversational guide, daily practice tools, panchang and festival information, and articles. By using Saathi, as a guest or with an account, you acknowledge that you have read and understood this policy.
Contents
- Who we are
- Information we collect
- How we use your information
- How the AI guide works and your consent
- How we share information
- Where your data is processed
- Data retention
- Your rights and choices
- Account and data deletion
- Data security
- Children’s privacy
- Sensitive personal data
- Permissions we request
- What we do not do
- Changes to this policy
- Grievance officer and contact
1.Who we are
Saathi is published and operated by DT IT Solutions Private Limited, a company incorporated in India under the Companies Act, 2013.
| Legal entity | DT IT Solutions Private Limited |
| Corporate Identity Number (CIN) | U62013RJ2026PTC111016 |
| Registered office | 903, Shivgyan Heights, Ajmer Road DCM, Shyam Nagar, Jaipur, Rajasthan 302019, India |
| Contact email | info@dtitglobal.com |
| Website | dtitglobal.com |
For the purposes of applicable data protection law, including India’s Digital Personal Data Protection Act, 2023, DT IT Solutions Private Limited is the Data Fiduciary (controller) responsible for your personal data processed through the App.
2.Information we collect
We collect only the information needed to provide and improve Saathi. The categories below reflect what the App actually collects.
2.1 Account and sign-in information
You can create an account with your mobile number, your Google account or your Apple ID. We do not use or store passwords. Authentication is handled by our infrastructure provider, Supabase.
- Mobile number. We send a one-time code by SMS to confirm the number is yours. The SMS is delivered by our messaging provider, MSG91.
- Google. If you sign in with Google, we receive your name, email address and, if you have one, your profile photo.
- Apple. If you sign in with Apple, we receive an email address, which may be a private relay address created by Apple, and your name if you choose to share it.
To prevent abuse of our SMS service, we keep a one-way hash of each number we send a code to. The hash cannot be turned back into your number.
2.2 Profile information
During onboarding you give your name, gender, date of birth and place of birth (with its approximate coordinates). Your time of birth is optional. We use these to confirm you are 18 or older and to personalise the guide, horoscope and birth-chart features. You can change them in your profile. Birth details are treated as sensitive, see Section 12.
2.3 Conversations and content you create
We collect:
- the messages you send to the Saathi AI guide, the guide’s responses, and any feedback you give on them;
- short summaries of your earlier conversations and the concerns you raised in them, which the guide uses as memory;
- your practice data: japa (mantra) sessions, sadhana (practice) logs, scripture bookmarks, and Today’s Sankalp (the vows you set and the days you mark them done);
- articles you save, your reading progress, and any feedback you send us from the App.
2.4 Reading activity
When you use the For You articles, we record which articles you open, how long you read, how far you get, and your app language, platform and app version. This is linked to your account or guest identifier. We use it to show relevant and popular articles and to improve our content. It is not shared with third parties or used for advertising.
2.5 Voice recordings
If you use voice input, the App records short audio clips on your device and sends them to our transcription provider to convert speech to text. The resulting text is processed like any other message. Audio is sent for the sole purpose of transcription.
2.6 Birth-chart (kundali) information
If you use the kundali features, you may provide birth details for yourself and, optionally, family members: name, date of birth, time of birth, place of birth (including approximate coordinates), and context such as marital status, number of children, career stage and areas of concern. This data is used only to compute the chart and generate the reports and answers you request.
2.7 Location and place search
For the panchang and “Temples Near You” features, the App uses your device’s location while the App is in use, with your permission. Location is used at the time of the request and is not used to track you. When you search for a place of birth, the text you type is sent through our server to Google’s place search to suggest matching places.
2.8 Diagnostic and technical information
We collect crash reports and error diagnostics through our monitoring provider, such as device model, operating system version and the technical context of an error. The App checks whether you are online by contacting a Google address, which receives only your device’s IP address. When the App checks for updates, it sends your device type and app version to our app delivery provider, Expo.
2.9 Reminders
You can turn on optional reminders: the daily shloka, festival reminders (on the day and the evening before), and Sankalp reminders. All reminders are scheduled on your device. To schedule festival reminders, the App downloads the list of upcoming festivals from our server. Your reminder choices and times are stored on your device. We do not send push notifications from our servers and do not collect push notification tokens.
2.10 Data kept on your device
The App stores some data on your phone, including your japa count, the home-screen japa widget, reminder settings, language choice, saved kundali reports and cached content. Your personal items (japa count, widget data, saved reports and reminders) are removed from the device when you sign out.
2.11 Using Saathi as a guest
You can use Saathi without creating an account: the scripture library, panchang and festival calendar, japa counter, Temples Near You, For You articles, Today’s Sankalp, and browsing Manthan questions. When you continue as a guest, you confirm that you are 18 or older, and we create an anonymous account identifier so the App can work. It is not linked to your mobile number, email or name. Your Sankalp and reading activity are stored under it. The AI guide, kundali, horoscope and personalised commentary require you to sign in. If you later create an account, your guest activity moves to that account. Guest data is deleted automatically after 30 days of inactivity.
3.How we use your information
We use your information to:
- create and manage your account, send your sign-in code, and authenticate you securely;
- confirm that you are 18 or older;
- provide the App’s features: the conversational guide, daily shloka, scripture library, japa counter, sadhana tracker, Today’s Sankalp, panchang and festival calendar, kundali and horoscope, For You articles and temple discovery;
- personalise guidance using your profile and the context of your past conversations, and keep conversation memory;
- schedule the reminders you turn on;
- understand which articles are read, to improve and recommend content;
- ask for your consent before sending your information to the AI providers in Section 4, and let you withdraw it at any time;
- improve scripture retrieval using the feedback you give;
- monitor, diagnose and fix technical problems, keep the App secure, and prevent abuse of our SMS service;
- communicate with you about your account, security and important changes;
- comply with legal obligations.
Our legal basis for processing is your consent (which you may withdraw, see Section 8), the performance of our service to you, and our legitimate interest in keeping the App secure and working, as permitted by applicable law.
4.How the AI guide works and your consent
Saathi’s guide uses artificial intelligence provided by third-party services. When you use an AI-powered feature (the conversational guide, personalised daily-shloka commentary, the daily horoscope, or kundali reports and questions), your information is sent to these providers to generate the response:
| Provider | What is sent | Purpose |
|---|---|---|
| Anthropic (Claude) | Your questions and messages, relevant parts of your profile, short summaries of earlier conversations, retrieved scripture passages and, for kundali and horoscope features, the birth details and chart involved | To generate the guidance, commentary, horoscope and reports |
| Cohere | The text of your message and conversation summaries | To convert text into a numerical form used to find the most relevant scripture |
| Groq | The audio you record for voice input and your language setting | To transcribe your speech into text |
Before your information is sent to these AI providers for the first time, the App asks for your explicit consent and explains what is shared and with whom. You can withdraw that consent at any time in the App’s settings, after which AI-powered features will no longer be available to you. These providers act as our service providers, process your data only to deliver the feature you are using, and do not use it to train their models on our behalf.
Responses are intended for spiritual reflection and education. Saathi does not provide medical, legal, financial or psychological advice, and its responses are not a substitute for professional help. AI-generated content may occasionally be inaccurate; please use your own judgement.
5.How we share information
We do not sell your personal data. We share information only with the service providers (sub-processors) that make the App work, and only as needed for their service. Each is bound by contractual and security obligations to protect your information to a standard consistent with this policy.
| Provider | Purpose | Data involved |
|---|---|---|
| Supabase | Database, authentication and hosting | Account, profile, conversations, practice, Sankalp, reading activity and kundali data |
| MSG91 | Delivering sign-in codes by SMS | Your mobile number and the code message |
| Sign in with Google (if you choose it); place search for temples and your place of birth; checking internet connectivity | Sign-in details from Google; approximate location and search radius; the place name you type; your device’s IP address | |
| Apple | Sign in with Apple (if you choose it) | Sign-in details from Apple |
| Anthropic | AI processing of conversations and related text generation | As described in Section 4 |
| Cohere | Converting text into numerical form for scripture search | Your messages and conversation summaries |
| Groq | Speech-to-text transcription of voice input | Voice recordings you submit |
| Sentry | Crash and error monitoring | Diagnostic and technical data |
| Expo (EAS) | App builds and app update delivery | Device type and app version |
| Cloud hosting provider | Hosting the Saathi server | Data in transit between the App and our server |
We may also disclose information if required by law, to comply with legal process, to enforce our terms, or to protect the rights, safety and security of our users, the public or DT IT Solutions. If we are involved in a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction; we will notify you of any such change.
6.Where your data is processed
Our database and server are hosted in Singapore. Our SMS provider processes your number in India. Some of our other providers, including our AI providers, process data in the United States. Where your data is transferred outside India, we take steps to keep it protected in line with this policy and applicable law.
7.Data retention
We keep your personal data for as long as your account is active and as needed to provide the App. Specifically:
- account, profile, conversation, practice, Sankalp, reading activity and kundali data are kept until you delete the item or your account;
- voice recordings are used only for transcription and are not kept as audio afterwards;
- guest data is deleted automatically after 30 days of inactivity;
- the one-way hash of a mobile number in our SMS logs is kept for a limited period to prevent abuse, and is not linked to your account;
- diagnostic data is kept for a limited period for debugging and security;
- records of actions our administrators take are kept for security, but no longer identify you once your account is deleted.
When you delete your account, we delete or irreversibly anonymise your personal data within a reasonable period, except where the law requires us to keep certain information.
8.Your rights and choices
Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you have the right to:
- access the personal data we hold about you and a summary of how it is processed;
- correct, complete or update inaccurate or incomplete data, much of which you can do in the App’s profile screens;
- delete your personal data and your account (see Section 9);
- withdraw consent at any time, including your consent to AI processing in the App’s settings. This does not affect processing already carried out;
- turn off reminders at any time in the App’s profile screen or your phone’s settings;
- nominate another person to exercise your rights if you die or become incapacitated;
- raise a grievance with our Grievance Officer (Section 16), and escalate to the Data Protection Board of India if it is not resolved.
To exercise these rights, email info@dtitglobal.com. We may need to verify your identity before acting on a request.
9.Account and data deletion
You can delete individual conversations, practice logs and kundali profiles in the App. You can also delete your whole account and all associated personal data.
- In the App: go to your profile and choose the delete account option.
- By email: write to info@dtitglobal.com with the subject “Saathi Account Deletion Request”. If you sign in with a mobile number, include that number; we will contact you on that number to confirm the request is yours. If you sign in with Google or Apple, write from the email address linked to that account.
We action verified requests within a reasonable period. Deleting your account removes your profile, birth details, conversations, practice logs, Sankalp, reading activity, saved articles and kundali profiles.
If you use Saathi as a guest, your data is not linked to a mobile number or email. It is removed when you delete it in the App, and deleted automatically after 30 days of inactivity.
10.Data security
We take reasonable technical and organisational measures to protect your personal data, including:
- encryption of data in transit between the App, our server and our providers;
- database-level access controls that restrict each user’s data to that user;
- storage of sign-in tokens in your device’s secure storage (iOS Keychain or Android Keystore);
- server-side handling of all provider credentials: no provider secret keys are stored in or sent to the App;
- removal of credentials from our error reports;
- access limited to authorised personnel on a need-to-know basis.
No method of transmission or storage is completely secure. We work hard to protect your data but cannot guarantee absolute security.
11.Children’s privacy
Saathi is intended for users 18 years of age and older. When you create an account, we ask for your date of birth and do not let you continue if you are under 18. Guests confirm they are 18 or older before continuing. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child without the consent required by law, we will delete it. A parent or legal guardian who believes their child has given us personal data may contact info@dtitglobal.com.
12.Sensitive personal data
To provide spiritually relevant guidance, Saathi processes information that may reveal your religious and philosophical beliefs and practices. It also processes your birth details, which you give during onboarding and in the kundali features. We treat this information as sensitive. We process it only to provide the features you choose, only with your consent, and we never use it for advertising or sell it. You may choose not to use the kundali features, though some features may then be unavailable.
13.Permissions we request
| Permission | Why we ask |
|---|---|
| Microphone | To let you speak your questions to the guide using voice input |
| Location (while in use) | To provide accurate panchang data and find temples near you |
| Notifications | To show the reminders you choose: daily shloka, festivals and Sankalp |
Each permission is requested only when the related feature is first used or offered, and you can change or revoke it at any time in your device settings.
14.What we do not do
- We do not sell or rent your personal data.
- We do not collect payment-card or bank-account information.
- We do not use your data to serve third-party advertising, and we do not track you across other apps or websites.
- We do not send push notifications from our servers.
- We do not knowingly collect data from children under 18.
15.Changes to this policy
We may update this Privacy Policy to reflect changes in the App, our practices or the law. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the App. Your continued use of Saathi after an update means you accept the revised policy.
16.Grievance officer and contact
If you have questions, concerns or complaints about this policy or how your personal data is handled, please contact:
| Grievance Officer | Vikas Tunwal |
| Entity | DT IT Solutions Private Limited |
| info@dtitglobal.com | |
| Postal address | 903, Shivgyan Heights, Ajmer Road DCM, Shyam Nagar, Jaipur, Rajasthan 302019, India |
We will acknowledge and address grievances within the timelines required by law. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.